Privacy Policy for Emergency Text/SMS Messaging

Chevra Hatzalah (“we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data as it relates to Emergency Text/SMS Messaging. By interacting with us, you agree to the terms outlined in this Privacy Policy.

1. Information Collection and Use

We collect personal information to provide emergency communications and improve our services. This includes:

  • Personal Information:   Name, phone number, email (if applicable).
  • Emergency Data:  The address provided during an emergency call.
  • Usage Data:  Device type, IP address, and interactions with our website or services (used to enhance functionality).

We do not sell or share personal information for marketing purposes.

2. Emergency Text Messages and Mobile Communications

We may send text messages in the following situations:

  • Opt-In Messages:  You may opt-in to receive service-related updates or emergency notifications.
  • Emergency Notifications (Non-Opt-In):  If you call for emergency help, we may send you a text message with the address we are responding to and/or a link for live location sharing. This helps ensure faster response times.
  • Location Sharing:  If you choose to share your live location with us via the link provided, this data is used only for the duration of the emergency and is not stored. You may choose not to share your live location, and we cannot access your location without your express consent.

2.1 Opting Out of SMS Messages

You may opt out at any time:

  • Reply “STOP” to any message to unsubscribe.

To opt back in, reply “START” or re-register via our website.

3. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

4. Sharing Your Information

We do not share your data except in the following cases:

  • Emergency Situations:  To facilitate emergency response.
  • Legal Requirements:  If required by law enforcement or regulatory authorities.
  • Trusted Service Providers:  Third-party vendors that assist in delivering emergency communications, under strict confidentiality agreements.

5. Retention of Information

We retain personal information only as long as necessary for emergency response or as required by law.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of non-emergency communications.
  • Request data deletion where legally applicable.

To exercise these rights, contact us at:

Email:   [email protected]

Phone:   718-998-9000

7. Changes to This Privacy Policy

We may update this policy as needed. Changes will be posted with the “Last Updated” date. We encourage you to review it periodically.

Last Updated: 2/17/2025