dispatch

Answering the call

Behind every Hatzalah call in NYS, there’s an extensive army of dispatchers, all coordinated by Central Hatzalah.

24 / 7 / 365
response, because safety
never sleeps
225
dispatchers on rotation for responsiveness
3 - 4
hour shifts
due to the intensity and pressure of dispatch
10
dispatch centers strategically located throughout NYC and Catskills region
  • Two-Tiered
    Response System
  • Hatzalah Computer
    Aided Dispatch (HCAD)
  • Dispatcher-Aided Assistance
  • Coordination with Fire and Police Departments

Two-Tiered Response System

Central Hatzalah’s unique response strategy places speed as its first priority.

1

Instant Dispatch

Dispatch locates and sends the closest available
volunteers to the scene of an emergency in privately
owned NYS-DOH certified emergency vehicles,
equipped with a full complement of life-saving medical
equipment. These First Responders are primarily NYS-
certified Emergency Medical Technicians (EMTs), but
may include paramedics and physicians who are
trained to provide Advanced Life Support.

2

On-Call Back Up

When necessary, first responders can quickly upgrade level of care by requesting ambulances,
paramedics and physicians for Advanced Life Support.
We’ve partnered with a leading hospital that offers on-
scene Medical Control over the phone, wherein
volunteers receive immediate one-on-one guidance
and hands-on direction as needed. Volunteers can also
access appropriate assistance from city and state
agencies.

3

Proactive Coordination

Volunteers contact the destination ER en-route,
setting the stage for speedier intake. In critical cases,
the emergency room is placed on “standby”, which
means that emergency room nurses and physicians will
be waiting at the door to immediately render aid upon
their arrival.

Hatzalah Computer Aided Dispatch (HCAD)

Central Hatzalah’s proprietary, cutting-edge computer-aided dispatch system provides dispatchers with vital technical assistance.

✔Intakes many calls simultaneously
✔Provides accurate caller ID and location
✔Instantly tracks & locates the closest units
✔Instructs callers regarding pre-arrival procedures

Hatzalah Computer Aided Dispatch (HCAD)

After our volunteers are sent to the call location,the dispatcher often stays on the line with the caller to provide pre-arrival life-saving instructions to assist the patient immediately and/or to ensure that there is quick access to the patient.

Coordination with Fire and Police Departments

In a mass casualty incident (MCI), or when patients are trapped in vehicles or in burning or collapsing buildings, our dispatchers can instantly connect to NYC & NYS resources. In order to ensure seamless coordination at all mass casualty incidents, Hatzalah participates in joint exercises and training with City, State, and other emergency medical providers. Hatzalah shares a mutual aid agreement with NYC to provide resources to NYC EMS whenever needed.

Licensing

Fit for duty

In addition to handling all legalities and licensing for all of our branches,
Central Hatzalah ensures all certificates and legal requirements are
punctiliously tracked across the board.

Our complex compliance platform:

  • Confirms all vehicles and units are registered with the proper certifications
  • Proactively monitors all registrations to ensure they maintain strong standing
  • Reviews and researches all new members and their vehicles
training

Above & beyond
the call of duty

Central Hatzalah coordinates, oversees and ensures rigorous EMT
training programs for the full Hatzalah NYS network.

Local branches

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Communities we serve

  • Averne
  • Atlantic Beach
  • Bayswater
  • Belle Harbor
  • Bensonhurst
  • Bergan Beach
  • Bergen County
  • Borough Park
  • Briarwood
  • Brighton Beach
  • Canarsie
  • Cedarhurst
  • Crown Heights
  • East Rockaway
  • Far Rockaway
  • Flatbush
  • Flushing
  • Forest Hills
  • Georgetown
  • Great Neck
  • Hewlett
  • Hillcrest
  • Howard Beach
  • Inwood
  • Jamaica Estates
  • Kensington
  • Kew Gardens
  • Kew Garden Hills
  • Lawrence
  • Long Beach
  • Lower East Side
  • Midtown Manhattan
  • Midwood
  • Mill Basin
  • North Woodmere
  • Queens
  • Rego Park
  • Remson Village
  • Richmond Hill
  • Rockaway Lawrence
  • Riverdale
  • Rosedale
  • Sheepshead Bay
  • Starret City
  • Sea Gate
  • Staten Island
  • Sullivan County
  • Ulster County
  • Upper East Side
  • Washington Heights
  • West Lawrence
  • West Side
  • Woodmere
  • Williamsburg
  • Yonkers